0. Introduction – Who Sandelia is and who these TCU apply to

These Terms & Conditions of Use (the “TCU”) govern access to and use of the platform Sandelia (the “Platform”), as well as all services, modules, functionalities, integrations, APIs, AI assistants, electronic invoicing tools and management features made available by Sandelia (the “Services”).

The TCU constitute a legally binding agreement between:

• Sandelia SRL, Avenue Louise 271, 1050 Ixelles, Belgium,
  Company number BE 1027.733.509,
  email: info@sandelia.be,
  hereinafter “Sandelia”,

and

• any natural or legal person using the Platform in a strictly professional context (the “User”).

The Services are provided exclusively on a B2B basis. No provision of these TCU is intended to apply to consumers.

1. Definitions

For the purposes of these TCU, the following terms shall have the meanings set out below:

• Account: personal space granting access to the Services.
• User Content: any data, documents, invoices, quotations, credit notes, files, information, messages or settings uploaded, entered or generated by the User.
• Data: all data associated with the Account, including Personal Data and User Content.
• Personal Data: any data within the meaning of the GDPR.
• DPA: data processing agreement.
• Peppol: electronic invoicing network and standards.
• OCR: optical character recognition technology.
• AI Features: functionalities based on artificial intelligence.
• Plan / Subscription: paid plan granting access to the Services.
• Third-Party Services: services provided by external providers integrated into the Platform.

2. Acceptance and contractual hierarchy

2.1. The TCU are accepted upon creation of an Account, activation of the free trial or use of the Services.

2.2. In case of conflict, the following order of precedence applies:

1. Specific written conditions
2. These TCU
3. Annexes (DPA, policies)
4. Documentation or help center (informational only)

3. Access – Eligibility – Permitted use

3.1. The Services are reserved for Users who:

• are at least 18 years old,
• act in a professional capacity,
• hold a valid company number (CBE or foreign equivalent).

3.2. The User represents that they have the authority to legally bind the entity on whose behalf they use the Platform.

3.3. It is strictly prohibited to use the Platform for:

• illegal or fraudulent activities,
• circumventing tax or legal obligations,
• infringing third-party rights,
• compromising the security or stability of the Platform.

4. Account – Credentials – Security

4.1. The Account is personal. Any activity performed via the Account is deemed to be carried out by the User.

4.2. Login credentials are strictly confidential.

4.3. The User undertakes to immediately notify Sandelia in case of suspected unauthorized access.

5. Description of the Services – Evolution

5.1. The Services may include, in particular:

• invoicing (invoices, quotations, credit notes),
• electronic invoicing (Peppol),
• OCR and document scanning,
• dashboards and KPIs,
• accounting exports,
• AI assistants,
• technical and banking integrations,
• APIs and automations.

5.2. Sandelia reserves the right to modify, add or remove features, without affecting the core nature of the subscribed Services.

6. User obligations – Accuracy – Legal retention

6.1. The User is solely responsible for:

• the accuracy of entered data,
• the legal compliance of documents,
• compliance with accounting, tax and social obligations.

6.2. Sandelia provides no professional advice.

6.3. The User alone is responsible for complying with statutory data retention obligations.

7. Configuration – Templates – Generated documents

Templates and configurations provided by Sandelia are technical tools only.
The User must verify their compliance before any official use.

8. Electronic invoicing – Peppol

8.1. Access to the Peppol network is provided via Recommand, acting as Access Point Provider, integrated through API.

8.2. Sandelia acts solely as a technical interface.

8.3. Sandelia does not guarantee the acceptance or payment of invoices sent via Peppol.

9. OCR – Automated recognition

9.1. OCR functionalities are provided through Mindee.

9.2. OCR relies on probabilistic technology and may produce errors.

9.3. The User must verify each extraction prior to validation.

10. Artificial intelligence – Full clauses

10.1. Certain functionalities rely on AI technologies provided through OpenAI.

10.2. Data may be transmitted to OpenAI for processing purposes.
No opt-out is available.

10.3. Generated outputs may be inaccurate, incomplete or unsuitable.

10.4. The User remains fully responsible for the use of such outputs and their consequences.

11. Third-party services – Liability

Sandelia is not responsible for services provided by third parties, including but not limited to:

• Recommand (Peppol),
• Mindee (OCR),
• OpenAI (AI),
• Stripe (payments),
• AWS (hosting).

12. Subscriptions – Payment

12.1. All Sandelia plans are paid, with a 14-day free trial.

12.2. No refunds are granted, except where mandatory law requires otherwise.

12.3. No quotas apply to OCR, users or storage.

12.4. Payments are processed via Stripe.

13. Support – Maintenance – Availability

13.1. The Services are provided “as is” and subject to availability.

13.2. Sandelia may temporarily interrupt the Services for maintenance purposes.

14. Hosting – Security

• Hosting: AWS
• Location: European Union

Sandelia implements security measures in line with market standards.

15. Data – Ownership – Export – Retention

15.1. Data remains the property of the User.

15.2. Upon termination, the User has 90 days to export their Data.

15.3. After this period, Sandelia may permanently delete the Data.

16. Intellectual property

All elements of the Platform are protected by intellectual property rights.

17. Liability – Limitations

17.1. Sandelia is liable only for proven direct damages.

17.2. Sandelia’s total aggregate liability is limited to three (3) months of subscription fees.

17.3. Sandelia shall never be liable for indirect damages.

18. Indemnification

The User shall indemnify Sandelia against any third-party claim relating to:

• their User Content,
• a breach of law,
• improper use of the Services.

19. Term – Termination – Suspension

19.1. The agreement is concluded for an indefinite term.

19.2. The User may terminate at any time.

19.3. Sandelia may suspend or terminate in case of non-payment, fraud, breach of the TCU or legal risk.

20. Force majeure

Neither Party shall be liable in the event of force majeure.

21. Amendments to the TCU

Sandelia may amend these TCU.
Material changes will be notified to Users.

22. Governing law – Jurisdiction – Language

• Governing law: Belgian law
• Jurisdiction: Courts of Brussels
• Prevailing version: French version

23. Contact

📧 info@sandelia.be
📍 Avenue Louise 271, 1050 Ixelles, Belgium

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